Published August 28, 2015
This is a story about four people named Everybody, Somebody, Anybody and Nobody.
There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it.
It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done.
I’m sure you’ve heard this story before. In practical terms, as a client, you never want to hear “That’s not my job.” We teach our team members to NEVER say this to a client. In fact, that’s the primary reason we are so focused on cross-training. Many of our technicians are licensed in multiple disciplines: plumbing, gasfitting, pipefitting and sprinklerfitting. We encourage all team members to avail themselves of our Tuition Reimbursement Program that assists in gaining these skills. We even offer incentives to selected team members for enrolling in professional development courses.
The old way of thinking was that if team members were “too smart,” they would jump ship and go elsewhere. The alternative is that they are untrained and they stay!
At PSI, the key is to provide a dynamic workplace so that team members feel appreciated and are paid commensurate with their experience. As an industry, we face a serious shortage of trained technicians. This makes it all the more important for us to focus on cross-training and professional development. What type of technicians would you rather have on your project…someone who is well-trained, committed to quality and excellence, or someone who dreads going to work every day and is struggling to make it through their “8 hours?”
Invite us to help you with your next project and see the difference for yourself. Call our office today at (508) 644-2221.